Investigating Issue Impacting Conga Platform Authentication

Incident Report for Conga

Resolved

The issue impacting Conga Login in the all regions has been fully resolved and all affected systems have returned to normal operation.

Posted Oct 29, 2026 - 21:00 UTC

Investigating

We're continuing to monitor the upstream service impact from Microsoft. They have not provided an ETA, but continue to work towards a resolution.

Posted Oct 29, 2026 - 20:19 UTC

Update

We're continuing to monitor the upstream service impact from Microsoft. They've identified the root cause and continue to evaluate recovery options.

Posted Oct 29, 2026 - 17:22 UTC

Identified

We've identified the root cause of the issue impacting Conga login to be an upstream degredation from Microsoft Entra email delivery.

Our engineering teams are actively monitoring the service health from Microsoft.

Customers may continue to experience inability to use Conga login as a method to access platform features.

Posted Oct 29, 2026 - 16:00 UTC

Investigating

We are currently investigating reports of login failures affecting Conga Platform Login within the EU region.

Customers may experience inability to access Platform products and features using Conga login.

We will provide further updates as they are available.

Posted Oct 29, 2026 - 15:08 UTC

This incident affected: Advantage Platform Shared Services - North America (NA) (Login & Authentication - NA), Advantage Platform Shared Services - EMEA (EU) (Login & Authentication - EU), Advantage Platform Shared Services - APAC (AP) (Login & Authentication - AP), Advantage Platform Shared Services - France (FR) (Login & Authentication - FR), and Conga Dependencies (Azure Cloud Platform).