Investigating Issue Impacting Conga Platform products
Monitoring - A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved.

Services should now be accessible and functioning normally.

Thank you for patience.
Oct 26, 2026 - 13:01 UTC
Update - We are continuing to work on a fix for this issue.
Oct 26, 2026 - 11:20 UTC
Update - The identified fix is currently being implemented, and we are seeing progress towards stabilising the affected services.

Some customers may continue to experience intermittent errors or degraded performance while remediation is ongoing.

Thank you for your continued patience.
Oct 26, 2026 - 11:19 UTC
Identified - We've identified the root cause of the issue impacting Conga Platform products.

Our teams are actively working on implementing a solution to resolve the issue.

Customers may continue to experience intermittent errors/slow performance while the fix is being deployed.

Thank you for your patience.
Oct 26, 2026 - 09:05 UTC
Update - Our team continues to investigate the issue and is working on a resolution as a priority. We will provide further updates as more information becomes available. Thank you for your patience.
Oct 26, 2026 - 07:55 UTC
Investigating - We are currently investigating reports of Degraded Performance affecting Conga Platform products within the EU region.

Customers may experience intermittent errors/slow performance while accessing Conga Platform products.

We will provide further updates as they are available.
Oct 26, 2026 - 06:02 UTC

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Uptime over the past 90 days. View historical uptime.
Document Automation - North America (NA) Operational
Conga Composer - NA Operational
Conga Batch - NA Operational
Conga Trigger - NA Operational
Conga Collaborate - NA Operational
Composer API - NA Operational
Conga Sign - NA Operational
High Volume Merge - NA Operational
Conga Grid - NA Operational
Conga Orchestrate - NA Operational
Document Automation - EMEA (EU) Operational
Conga Composer - EU Operational
Conga Batch - EU Operational
Conga Trigger - EU Operational
Conga Collaborate - EU Operational
Composer API - EU Operational
Conga Sign - EU Operational
High Volume Merge - EU Operational
Conga Grid - EU Operational
Conga Orchestrate - EU Operational
Document Automation - APAC (AP) Operational
Conga Composer - AP Operational
Conga Batch - AP Operational
Conga Trigger - AP Operational
Conga Collaborate - AP Operational
Composer API - AP Operational
Conga Sign - AP Operational
High Volume Merge - AP Operational
Conga Grid - AP Operational
Conga Orchestrate - AP Operational
Document Automation - France (FR) Operational
Conga Composer - FR Operational
Conga Batch - FR Operational
Conga Trigger - FR Operational
Conga Collaborate - FR Operational
Composer API - FR Operational
Conga Sign - FR Operational
High Volume Merge - FR Operational
Revenue Lifecycle Management - North America (NA) Operational
CPQ Catalog Service - NA Operational
CPQ Config Service - NA Operational
CPQ Pricing Service - NA Operational
CPQ Administration Service - NA Operational
CPQ Assets Service - NA Operational
CPQ Renewals Service - NA Operational
CPQ Quote Service - NA Operational
CPQ Order Service - NA Operational
Revenue Lifecycle Management - EMEA (EU) Operational
CPQ Catalog Service - EU Operational
CPQ Config Service - EU Operational
CPQ Pricing Service - EU Operational
CPQ Administration Service - EU Operational
CPQ Assets Service - EU Operational
CPQ Renewals Service - EU Operational
CPQ Quote Service - EU Operational
CPQ Order Service - EU Operational
Revenue Lifecycle Management - APAC (AP) Operational
CPQ Catalog Service - AP Operational
CPQ Config Service - AP Operational
CPQ Pricing Service - AP Operational
CPQ Administration Service - AP Operational
CPQ Assets Service - AP Operational
CPQ Quote Service - AP Operational
CPQ Order Service - AP Operational
Revenue Lifecycle Management - France (FR) Operational
CPQ Catalog Service - FR Operational
CPQ Config Service - FR Operational
CPQ Pricing Service - FR Operational
CPQ Administration Service - FR Operational
CPQ Assets Service - FR Operational
CPQ Quote Service - FR Operational
CPQ Order Service - FR Operational
Contract Lifecycle Management - North America (NA) Operational
Conga CLM - NA Operational
Conga CLM for Salesforce - NA Operational
Conga Contracts for Salesforce - NA Operational
Conga Contracts Legacy - NA Operational
Merge Service - NA Operational
X-Author for Contracts - NA Operational
Discovery AI - NA Operational
Conga CLM for Salesforce Smart Search - NA Operational
Contract Lifecycle Management - EMEA (EU) Operational
Conga CLM - EU Operational
Conga CLM for Salesforce - EU Operational
Conga Contracts for Salesforce - EU Operational
X-Author for Contracts - EU Operational
Merge Service - EU Operational
Discovery AI - EU Operational
Conga CLM for Salesforce Smart Search - EU Operational
Contract Lifecycle Management - APAC (AP) Operational
Conga CLM - AP Operational
Conga CLM for Salesforce - AP Operational
Conga Contracts for Salesforce - AP Operational
X-Author for Contracts - AP Operational
Merge Service - AP Operational
Discovery AI - AP Operational
Conga CLM for Salesforce Smart Search - AP Operational
Contract Lifecycle Management - France (FR) Operational
Conga CLM - FR Operational
Conga CLM for Salesforce - FR Operational
Conga Contracts for Salesforce - FR Operational
X-Author for Contracts - FR Operational
Merge Service - FR Operational
Discovery AI - FR Operational
Conga CLM for Salesforce Smart Search - FR Operational
Advantage Platform Shared Services - North America (NA) Operational
Login & Authentication - NA Operational
Advantage Platform Shared Services - EMEA (EU) Operational
Login & Authentication - EU Operational
Advantage Platform Shared Services - APAC (AP) Operational
Login & Authentication - APAC (AP) Operational
Advantage Platform Shared Services - France (FR) Operational
Login & Authentication - FR Operational
Conga Legacy Products - North America (NA) Operational
Conga Contracts - NA Operational
Conga Contract Intelligence - NA Operational
Conga Sign Professional - NA Operational
Merge Service Legacy - NA Operational
Online Contract Collaboration - NA Operational
Smart Search (CLM) - NA Operational
Turbo Search Service - NA Operational
Turbo Pricing Service - NA Operational
Turbo Config Service - NA Operational
X-Author Legacy - NA Operational
Conga Legacy Products - EMEA (EU) Operational
Conga Contracts - EU Operational
Conga Contract Intelligence - EU Operational
Conga Sign Professional - EU Operational
Merge Service Legacy - EU Operational
Online Contract Collaboration - EU Operational
Smart Search (CLM) - EU Operational
Turbo Search Service - EU Operational
Turbo Pricing Service - EU Operational
Turbo Config Service - EU Operational
X-Author Legacy - EU Operational
Conga Legacy Products - APAC (AP) Operational
Conga Contracts - AP Operational
Conga Contract Intelligence - AP Operational
Conga Sign Professional - AP Operational
Merge Service Legacy - AP Operational
Online Contract Collaboration - AP Operational
Smart Search (CLM) - AP Operational
Turbo Search Service - AP Operational
Turbo Pricing Service - AP Operational
Turbo Config Service - AP Operational
X-Author Legacy - AP Operational
Conga Dependencies Operational
AWS Cloud Platform Operational
Azure Cloud Platform Operational
Cloudflare Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance: Conga Platform Oct 31, 2026 08:30-14:30 UTC

We have scheduled maintenance for Conga Platform impacting all the regions.

Reason for Maintenance:
This deployment work is part of our regular release cycle.

Expected Impact:
During this maintenance window, customers may experience service interruptions.

For real-time updates, please monitor our status page: http://status.conga.com
For our maintenance schedule, please monitor: https://community.conga.com/s/release-resources
To review the release notes, please visit: https://documentation.conga.com/en/release-notes
Posted on Oct 16, 2026 - 10:46 UTC

Scheduled Maintenance: Merge Service Nov 2, 2026 03:30-05:30 UTC

We have scheduled maintenance for Merge Service impacting the region.

Reason for Maintenance:
This deployment work is part of our regular release cycle.

Expected Impact:
During this maintenance window, customers may experience service interruptions.

For real-time updates, please monitor our status page: http://status.conga.com
For our maintenance schedule, please monitor: https://community.conga.com/s/release-resources
To review the release notes, please visit: https://documentation.conga.com/en/release-notes
Posted on Oct 16, 2026 - 12:58 UTC

Scheduled Maintenance: Merge Service Nov 2, 2026 05:30-07:30 UTC

We have scheduled maintenance for Merge Service impacting the region.

Reason for Maintenance:
This deployment work is part of our regular release cycle.

Expected Impact:
During this maintenance window, customers may experience service interruptions.

For real-time updates, please monitor our status page: http://status.conga.com
For our maintenance schedule, please monitor: https://community.conga.com/s/release-resources
To review the release notes, please visit: https://documentation.conga.com/en/release-notes
Posted on Oct 16, 2026 - 12:55 UTC

Scheduled Maintenance: Merge Service Nov 2, 2026 13:00-15:00 UTC

We have scheduled maintenance for Merge Service impacting the region.

Reason for Maintenance:
This deployment work is part of our regular release cycle.

Expected Impact:
During this maintenance window, customers may experience service interruptions.

For real-time updates, please monitor our status page: http://status.conga.com
For our maintenance schedule, please monitor: https://community.conga.com/s/release-resources
To review the release notes, please visit: https://documentation.conga.com/en/release-notes
Posted on Oct 16, 2026 - 12:57 UTC

Turbo Pricing and Turbo Config Scheduled Maintenance Nov 29, 2026 02:30-08:30 UTC

Turbo Pricing and Turbo Config will undergo scheduled maintenance. There could be intermittent service disruption during this period.
Posted on Sep 30, 2026 - 08:00 UTC

Turbo Pricing and Turbo Config Scheduled Maintenance Dec 27, 2026 02:30-08:30 UTC

Turbo Pricing and Turbo Config will undergo scheduled maintenance. There could be intermittent service disruption during this period.
Posted on Sep 30, 2026 - 08:01 UTC

Oct 27, 2026

No incidents reported today.

Oct 26, 2026

Unresolved incident: Investigating Issue Impacting Conga Platform products.

Oct 25, 2026

Turbo Pricing and Turbo Config Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 04:30 UTC
Scheduled - Turbo Pricing and Turbo Config will undergo scheduled maintenance. There could be intermittent service disruption during this period.
Sep 30, 07:58 UTC

Oct 24, 2026

Emergency Maintenance: Conga Platform
Completed - The scheduled maintenance has been completed.
Oct 24, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 08:30 UTC
Scheduled - URGENT - Emergency maintenance has been scheduled for immediate implementation.

Reason for Emergency Maintenance:
This emergency work is necessary to apply a targeted update that supports platform stability and ongoing service health.

Expected Impact:
During this maintenance window, customers may experience brief service interruptions.

We understand the short notice may cause inconvenience. This emergency maintenance is necessary to restore and maintain optimal system performance.

For real-time updates, please monitor our status page: status.conga.com
Oct 23, 10:57 UTC

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Investigating Issue Impacting Composer Reports and Collaborate Generation
Resolved - The issue impacting Collaborate and Composer in the NA region has been fully resolved and all affected systems have returned to normal operation.
Oct 19, 21:28 UTC
Monitoring - Conga Composer and Collaborate services are currently operational and stable. We continue to closely monitor Collaborate and are working to address an isolated condition that may impact service stability.
Oct 19, 21:02 UTC
Identified - We've identified the root cause of the issue impacting both Collaborate and Composer.

Our engineering teams are actively working on implementing a solution to resolve the issue.

Customers may continue to experience intermittent errors or slow performance while the fix is being deployed.
Oct 19, 18:44 UTC
Update - We are currently investigating reports of errors during report generation affecting Composer and Collaborate within the NA region.

Customers may experience issues when generating a report.

We will provide further updates as they are available.
Oct 19, 16:47 UTC
Investigating - We are currently investigating reports of errors during report generation affecting Composer within the NA region.

Customers may experience issues when generating a report.

We will provide further updates as they are available.
Oct 19, 16:32 UTC

Oct 18, 2026

No incidents reported.

Oct 17, 2026

Scheduled Maintenance: CCI Standalone
Completed - The scheduled maintenance has been completed.
Oct 17, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 13:00 UTC
Scheduled - We have scheduled maintenance for CCI Standalone impacting the region.

Reason for Maintenance:
This deployment work is part of our regular release cycle.

Expected Impact:
During this maintenance window, customers may experience brief service interruptions.

For real-time updates, please monitor our status page: http://status.conga.com
For our maintenance schedule, please monitor: https://community.conga.com/s/release-resources
To review the release notes, please visit: https://documentation.conga.com/en/release-notes
Oct 7, 12:18 UTC
Scheduled Maintenance: Conga Platform
Completed - The scheduled maintenance has been completed.
Oct 17, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:30 UTC
Scheduled - We have scheduled maintenance for Conga Platform impacting all the regions.

Reason for Maintenance:
This deployment work is part of our regular release cycle.

Expected Impact:
During this maintenance window, customers may experience service interruptions.

For real-time updates, please monitor our status page: http://status.conga.com
For our maintenance schedule, please monitor: https://community.conga.com/s/release-resources
To review the release notes, please visit: https://documentation.conga.com/en/release-notes
Oct 5, 09:41 UTC
Scheduled Maintenance: CCI Standalone
Completed - The scheduled maintenance has been completed.
Oct 17, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 05:30 UTC
Scheduled - We have scheduled maintenance for CCI Standalone impacting the region.

Reason for Maintenance:
This deployment work is part of our regular release cycle.

Expected Impact:
During this maintenance window, customers may experience brief service interruptions.

For real-time updates, please monitor our status page: http://status.conga.com
For our maintenance schedule, please monitor: https://community.conga.com/s/release-resources
To review the release notes, please visit: https://documentation.conga.com/en/release-notes
Oct 7, 12:23 UTC
Scheduled Maintenance: CCI Standalone
Completed - The scheduled maintenance has been completed.
Oct 17, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:30 UTC
Scheduled - We have scheduled maintenance for CCI Standalone impacting the region.

Reason for Maintenance:
This deployment work is part of our regular release cycle.

Expected Impact:
During this maintenance window, customers may experience brief service interruptions.

For real-time updates, please monitor our status page: http://status.conga.com
For our maintenance schedule, please monitor: https://community.conga.com/s/release-resources
To review the release notes, please visit: https://documentation.conga.com/en/release-notes
Oct 7, 12:21 UTC

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Conga Composer | Action Required: Connected App Configuration
Resolved - Please contact Conga Support if additional information is needed.
Oct 13, 15:52 UTC
Monitoring -

With recent Composer releases, some organizations may be using a different Connected App than before. We recommend verifying which Connected App Composer is currently configured to use and confirming that its settings are correct.


Required action: A Salesforce System Administrator must complete the following steps.


Step 1: Identify the Connected App Composer is using

1. Log in to Salesforce as a System Admin.

2. Navigate to Salesforce Setup.

3. In the Quick Find box, search Custom Metadata Types.

4. Search for Conga Composer, click Composer Setting, and then click Manage Composer Setting.

5. Click Settings, and then open the Connected App Setting. For example, this may say NA Production.

6. Take note of the Connected App Name (for example, Composer NA for Salesforce).


Step 2: Verify the Connected App settings

1. In the Quick Find box, search Manage Connected Apps.

2. Click Composer NA for Salesforce.

3. Ensure Permitted Users is set to Admin approved users are pre-authorized.

4. Ensure IP Relaxation is set to Relax IP Restrictions.

5. In the Profiles section, add all Profiles that use Composer.

6. Click Save.


These steps have successfully resolved the error for other customers experiencing similar behavior. For additional reference, please review our Community article.


If the issue persists after completing these steps, please reply with the results and we can look into it further.
Oct 5, 14:41 UTC
Issue Identified with Conga Composer - Fix Implementation Underway
Resolved - The issue impacting Conga Composer in the NA region has been fully resolved and all affected systems have returned to normal operation.
Oct 13, 15:48 UTC
Update - Our monitoring is showing some performance improvements as we continue to deploy a fix.

Customers may continue to experience intermittent errors or slow performance for document merges during this time.
Oct 13, 15:24 UTC
Identified - We've identified an issue impacting Conga Composer.

Our engineering teams are actively working on implementing a solution to resolve the issue.

Customers may continue to experience intermittent errors or slow performance for merges while the fix is being deployed.
Oct 13, 14:28 UTC
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